Steven Johnson puts his finger on the features missing from this new generation in light of the newly shipping Airport Express units. I seem to remember that Jobs hinted that this was a gap that Apple planned to fill.
I've been a Lakers fan since I was twelve years old. Growing up in New England, I think I gravitated to the Lakers simply because everyone around me was a Celtics' fan during the great rivalry run between the two teams. Now, I feel like I want to break one of the cardinal rules of sports, and switch to being a fan of a different team out of disgust and revulsion. I've only done this once before, when the Whalers were moved out of Hartford, but under those circumstances, I felt it was justified.
Around 2:30p.m., I called them to make sure that my appointment was definitely scheduled. I was told that it was and that they didn't know at that point when, exactly, they would be arriving. Around 6:30 p.m., I called again to make sure that they were still coming out, and they were. Around 8 p.m., there was a knock at my door, and the repairman was outside. At this point, he then made the repair, and I now have working HVAC and a much more comfortable house. Grand total of time between the waiting and the repair, just over nine hours.
What I don't understand, is why this method of scheduling home repairs, cable appointments, etc.. is still acceptable in this age of technology. Not only did I have to spend about 8 hours of my time just waiting around that were not necessary, but I then had to pay them for the repair. It's not that I don't understand that there is some level of variation in the amount of time things like HVAC repairs take, but rather that that variation is within a set of easy to establish parameters. Given those parameters, it should be pretty easy to give people a one or two hour window, still keep all of your repairmen busy, and not waste too much gas doing so. All I know is that I would have appreciated the ability to go into work for the full day, which I could have done.
The sad thing about this, to me, is that Moncrief, the company in question, did great work. Everyone was polite, answered my questions honestly, and the price I was charged was reasonable. I don't think I will call them again though, I don't have have enough extra time to wait around that much, this is compounded by the fact that I am a single guy trying to keep up with the responsibilities of a hous eby myself. Am I wrong to find this sort of thing disrespectful to me and the value of my time?