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AT&T Wireless: no wonder
A couple of months ago, I switched from their old school TDMA service to GPRS, complete with shiny new smartphone. I have had an account with them for six years. In the switchover, they lost all of the billing settings that I had set up with them, but never mentioned that this would be the case. A month ago, I got a call from them saying that my account was overdue. I immediately paid the balance, but was confused as to why they didn't automatically bill me, like they had been doing for six years. I was informed that I had to log into their customer service Web site to set this up, and that they could not do the set up(re-setup from my perspective) over the phone. So I went to the site, and attempted to log into the system with the username and password I had been using all along. No dice. I was informed that I had to re-register for the customer service Web site. What? I have had an account for six years, you have all of my information. So I attempted to re-register. I was then informed that an account for my phone number already existed. Well, duh, I've had an account for six years. I was then informed that I should call a customer service number if I received this message. Ok, I'll call customer service and clear this up. I called and navigated through their voice activated menu system to the correct option. "We're sorry, we cannot answer your call right now. Please call us back at a later time."
What? Oh, I wonder why the number could possibly be so busy? I am currently printing a number portability checklist. Goodbye AT & T, and thanks for nothing.
Nick Bradbury: FeedDemon IS golden!
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Top Ten things you didn't know about Kris Kristofferson in semi-chronological order:
- His father was an Army general.
- He was a Gold Gloves boxer.
- He was a Rhodes Scholar.
- He was a helicopter pilot in the Army.
- He resigned his commision in 1965, after being assigned to teach at West Point.
- He got Johnny Cash's attention by landing his helicopter on Cash's lawn and handing him some demo tapes.
- He was known for his heavy boozing.
- He lost his helicopter pilot job after passing out at the controls.
- Kris gave up alcohol in 1976.
- He was in Convoy.
Bio info via IMDB.
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For you iTunes Music Store users, it's also available there.
While I'm at it, let me, for a moment, lament the lack of an affiliate program for the iTunes Music Store. Affiliate programs have been a staple of Internet commerce for years now. People love to recommend music they enjoy. So where is the affiliate program Apple? Where is it? Are the margins so thin that you couldn't do that? I mean, really, duh.