When Media One got bought by AT&T Broadband a few months ago, I had hoped that the service would improve, as Media One has been really really bad. Cable service is interrupted on a regular basis. Today, despite a confirming phone call about my appointment last night, they decided to not come out and service my cable. This terrible customer service is the most compelling reason for me to go with some sort of dish solution. They weren't apologetic at all, and wouldn't work with me about the reschedule at all. More evidence about the disturbing decline in customer service in today's corporate world.
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